Legal
Refund & Cancellation Policy
Last updated: 2026
This policy explains how subscriptions to Description.me Pro are billed, how you can cancel, and when a refund may be issued. Payments are processed by our billing provider, Polar.
1. Subscription and billing
Description.me Pro is a recurring subscription billed in advance, monthly or annually, at the price shown on our pricing page. Your subscription renews automatically until you cancel. There is no free trial: the Free plan is permanently free, so you can use the product before paying anything. All prices are in US dollars unless stated otherwise; applicable taxes are calculated at checkout.
2. Cancelling your subscription
You can cancel at any time from Billing in your dashboard, or through the customer portal link in your Polar receipt email. Cancellation stops future renewals; your Pro features remain active until the end of the current billing period, after which your account reverts to the Free plan. Your profile data is not deleted when you downgrade.
3. Refunds
We offer a 7-day refund on the first payment of a new subscription if you are not satisfied with the Service. Email us within 7 days of that charge and we will refund it in full.
After the first 7 days:
- Renewal payments are generally non-refundable, as cancellation prevents future charges.
- We will refund duplicate charges, charges made after a confirmed cancellation, and payments affected by a verified technical fault that prevented you from using paid features.
- Refunds may be refused where there is evidence of fraud, abuse, or a breach of our Terms of Service.
Nothing in this policy limits statutory rights you may have under consumer law in your country of residence.
4. How to request a refund
Email connect@description.me with the email address on your account and the date of the charge. We respond to refund requests within 3 business days. Approved refunds are issued to the original payment method by Polar and typically appear within 5 to 10 business days, depending on your bank.
5. Chargebacks
If you believe a charge is incorrect, please contact us first, we can usually resolve it faster than a chargeback. Accounts with an open chargeback may be suspended until the dispute is settled.
6. Contact
Description.me. Email: connect@description.me.